ماذا ستتعلم من الدورة
- مسألة موقف
- أنواع الأشخاص الصعبين
- الممنوعات في التعامل معهم
- أنواع المرضى الصعبين
عن الدورة وأهدافها
With this course you will master your relation with difficult people, either managers, colleagues, customers or patients.
We will revise together types of difficult people and why they are difficult. Dealing with each type and management of your relation with them. Studying also the behaviors not advisable in dealing with difficult people.
A special part is dedicated to dealing with difficult patients, as this is a very critical & sensitive area of interactions.