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Healthcare Management > Customer experience

Customer experience

Dr. Nabil Yacoub

Learning and development director.

0 Instructor Rating 23 lectures 3 Courses 1186 Views
USD 16
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Join our "Learn More & Save a life" initiative by buying this course & 50% from what you pay will go to buy Personal protective equipment for the medical staff

This course includes :

7 lectures 01:11:27 hours 1 Downloadable resources Full lifetime access Certificate of Completion In Arabic & English Created at: 2023-04-18 12:58:41 Updated at: 2024-11-22 11:22:35
USD 16
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This course includes :

01:11:27 hours On-demand videos 1 Downloadable resources Full lifetime access Certificate of Completion In Arabic & English Created at: 2023-04-18 12:58:41 Updated at: 2024-11-22 11:22:35

You Will Learn

  • Customer experience concept
  • Ways to gain customer loyalty.
  • How to communicate with your customer?
  • How to listen carefully to your customers?
  • Knowing different types of customers and how to deal with them?

Description


Importance of skills beside knowledge
Gain customer loyalty
Communication with customers
Listening skills
Different types of customers

Customer experience

Some lectures will remain locked until you watch the previous ones.
01- Introduction to customer experience
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13:32

02- Knowledge and skills
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07:25

03- Customer care skills
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10:29

04- Dialogue and listening
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10:23

05- Body language
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08:40

06- Customer types P1
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11:13

07- Customer types P2
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09:45

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