Patient Care and Satisfaction

Dr. Ayman Mekkawy

Free Lancer Trainer

0 Instructor Rating 95 lectures 8 Courses 226 Views
USD 29
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This course includes :

14 lectures 02:55:49 hours 1 Downloadable resources Full lifetime access Certificate of Completion In Arabic & English Created at: 2022-08-10 15:38:45 Updated at: 2022-12-04 03:34:35
USD 29

This course includes :

02:55:49 hours On-demand videos 1 Downloadable resources Full lifetime access Certificate of Completion In Arabic & English Created at: 2022-08-10 15:38:45 Updated at: 2022-12-04 03:34:35

You Will Learn

  • Patient is the customer
  • Why patient is important
  • Communication with patient
  • Assertiveness
  • Dealing with difficult patients
  • Patient relation management

Description


Patient care and putting patients in the heart of healthcare, is very crucial nowadays. WE have to know patient expectations and what can satisfy them. A healthcare facility without patients is a ruined place.

Communicating with patients and dealing with their complaints.

Assertiveness is an essential skill for care givers, employees, and managers.

Finally, we have to know how to deal with difficult patients and satisfy them.

Patient Care and Satisfaction

Some lectures will remain locked until you watch the previous ones.
Lec 1 Introduction To Patient Care and Satisfaction
Lec 2 What is Customer Care?
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14:06

Lec 3 Patient Complaints
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14:48

Lec 4 Interpersonal Skills
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15:28

Lec 5 Listening
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11:52

Lec 6 Assertivenss
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14:09

Lec 7 Why be more Assertive ? Part 1
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10:41

Lec 8 Why be more Assertive ? Part 2
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09:28

Lec 9 Dealing with Difficult Patients Part 1
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10:19

Lec 10 Dealing With Difficult Patients Part 2
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07:50

Lec 11 Patient Relation Management
Watch

14:57

Lec 12 Internal Customers
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14:01

Lec 13 Measuring Patient Service
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15:12

Lec 14 Factors That Cause PRM Failure
Watch

08:50

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