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You Will Learn
- Patient is the customer
- Why patient is important
- Communication with patient
- Assertiveness
- Dealing with difficult patients
- Patient relation management
Description
Patient care and putting patients in the heart of healthcare, is very crucial nowadays. WE have to know patient expectations and what can satisfy them. A healthcare facility without patients is a ruined place.
Communicating with patients and dealing with their complaints.
Assertiveness is an essential skill for care givers, employees, and managers.
Finally, we have to know how to deal with difficult patients and satisfy them.
Accreditations
Patient Care and Satisfaction
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